Hi, I’m Emily.
I design human-centered learning experiences and educational content to help people grow with confidence.
Quick overview
I design learning experiences that are structured, intuitive, and grounded in how people actually learn. With deep experience across SaaS, corporate enablement, and education, I create learner-centered programs that strengthen performance, support adoption of new systems and workflows, and help people feel confident navigating change.
What I bring
With over a decade of experience in learning experience design, instructional strategy, and education, I bring a blend of design expertise, pedagogical depth, and systems-level thinking.
I specialize in translating complex technical concepts into clear, engaging learning that drives adoption, accuracy, and meaningful performance outcomes.
I’ve partnered with:
SMEs and product managers
technical writers and enablement teams
customer success and support teams
educators and instructional teams
cross-functional corporate partners
I love bringing diverse perspectives together to create learning experiences that are aligned, scalable, and genuinely useful.
Design philosophy
My design philosophy is rooted in clarity, intentionality, and systems thinking. I create learning and content experiences that reduce cognitive load, support real‑world application, and align instruction, workflow, and performance — especially in fast‑moving SaaS and technical environments.
Great learning experiences are purposeful, accessible, and grounded in how people actually learn. Whether I'm writing documentation, scripts, storyboards, or visual explanations, I specialize in translating complex product concepts into clear, accurate, and engaging content that empowers users to understand, apply, and succeed. Thoughtful structure and strong editorial discipline guide everything I create.
Featured skills
Technical Writing and Documentation
Instructional Strategy for SaaS and Technical Products
Workflow and Systems Design
Knowledge‑Base and Self‑Service Content
Storyboarding and Scriptwriting
Visual Communication and Diagramming
Curriculum and Assessment Design
eLearning Development (Rise, Storyline)
Performance Support and Job Aid Design
Communication and Clarity‑Building
Cross‑Functional Collaboration (Product, CS, SMEs, Tech Writers)
Data‑Informed Improvement
Project and Process Management
Human‑Centered Design and Empathy